Consumer Advice: How to Avoid Phishing Scams
The number and sophistication of phishing scams sent out to consumers is continuing to increase dramatically. While online banking and e-commerce is very safe, as a general rule you should be careful about giving out your personal financial information over the Internet. The Anti-Phishing Working Group has compiled a list of recommendations below that you can use to avoid becoming a victim of these scams.
- Be suspicious of any email with urgent requests for personal financial information
unless the email is digitally signed, you can't be sure it wasn't forged or 'spoofed' phishers typically include upsetting or exciting (but false) statements in their emails to get people to react immediately
they typically ask for information such as usernames, passwords, credit card numbers, social security numbers, date of birth, etc.
- phisher emails are typically NOT personalized, but they can be. Valid messages from your bank or e-commerce company generally are personalized, but always call to check if you are unsure
- Don't use the links in an email, instant message, or chat to get to any web page if yoususpect the message might not be authentic or you don't know the sender or u ser's handle
instead, call the company on the telephone, or log onto the website directly by typing in the Web address in your browser
- Avoid filling out forms in email messages that ask for personal financial information
you should only communicate information such as credit card numbers or account information via a secure website or the telephone
- Always ensure that you're using a secure website when submitting credit card or other sensitive information via your Web browser
Phishers are now able to 'spoof,' or forge BOTH the "https://" that you normally see when you're on a secure Web server AND a legitimate-looking address. You may even see both in the link of a scam email. Again, make it a habit to enter the address of any banking, shopping, auction, or financial transaction website yourself and not depend on displayed links.
Phishers may also forge the yellow lock you would normally see near the bottom of your screen on a secure site. The lock has usually been considered as another indicator that you are on a 'safe' site. The lock, when double-clicked, displays the security certificate for the site. If you get any warnings displayed that the address of the site you have displayed does NOT match the certificate, do not continue.
- Remember not all scam sites will try to show the "https://" and/or the security lock. Get in the habit of looking at the address line, too. Were you directed to PayPal? Does the address line display something different like "http://www.gotyouscammed.com/paypal/login.htm?" Be aware of where you are going.
- Consider installing a Web browser tool bar to help protect you from known fraudulent websites. These toolbars match where you are going with lists of known phisher Web sites and will alert you.
The newer version of Internet Explorer version 7 includes this tool bar as does FireFox version 2
EarthLink ScamBlocker is part of a browser toolbar that is free to all Internet users - download at http://www.earthlink.net/earthlinktoolbar
- Regularly log into your online accounts
don't leave it for as long as a month before you check each account
- Regularly check your bank, credit and debit card satements to ensure that all transactions are legitimate
if anything is suspicious or you don't recognize the transaction, contact your bank and all card issuers
- Ensure that your browser is up to date and security patches applied
- Always report "phishing" or “spoofed” e-mails to the following groups:
use the form on this page or forward the email to email@example.com
forward the email to the Federal Trade Commission at firstname.lastname@example.org
forward the email to the "abuse" email address at the company that is being
spoofed (e.g. "email@example.com")
when forwarding spoofed messages, always include the entire original email with its original header information intact
notify The Internet Crime Complaint Center of the FBI by filing a complaint on their website: www.ic3.gov/
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